Humans answer.
Fast.
A staffed support desk — issues become tickets automatically, and a person takes each one to resolution. Support runs during business hours and is treated as a competitive advantage, not a cost center.
ResourceFirst version 9 documentation
127 articles on resources, projects, assignments, scenarios, time tracking, financials and administration — public, no login needed.
How to reach us
Contact support
Email support@pdware.com or call 212-947-1326. Prefer a form? Contact us.
Open a ticket
Email support@zendesk.pdware.com — the email automatically becomes a tracked ticket, assigned to a software expert.
Talk to us
Call 212-947-1326 for sales and general questions, or send us a message.
Support by the numbers
Source: PDWare support desk metrics as published at pdware.com. Measurement period available on request.
“The support team has been extremely helpful, and I've received prompt responses to all of my queries. This week, they even assisted me in creating a script to automate a process.”